If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
Order Questions
Yes, you can. However, the production time will be longer and the price will be higher. The production time will be communicated via email.
Product Questions
It is not recommended to do so.
Shipping Questions
Yes, you can. After you place your order, we will send you an email informing you of the order preparation and shipping times. We will update the tracking number after shipment.
For prismatic cells and DIY boxes, we will ship by sea. For BMS and 18650 lithium battery packs, we will ship by express or air.
After Sales Questions
EP Energy offers different warranty periods depending on the product. Prismatic cells offer a five-year warranty, while BMS, DIY boxes, 18650 battery packs, and 18650 battery cells offer a one-year warranty.